Contact RoadPass CZ

Have a question about Czech digital vignettes? We are here to help with information and guidance.

Send Us a Message

Use the form below to send us your question or feedback. We aim to respond within 2 business days. Please note that we provide informational guidance only — for official vignette purchases and account issues, contact CzechToll directly via edalnice.cz.

Our Contact Details

  • Organisation: RoadPass CZ
  • Address: Pernštýnské náměstí 1, 530 02 Pardubice, Czech Republic
  • Email: [email protected]
  • Phone: +420 255 789 012
  • Response time: Within 2 business days
  • Languages: English, Czech

For Official Vignette Issues

For issues directly related to vignette purchases, payments, refunds or technical problems with the official system, please contact the relevant authorities directly:

  • CzechToll: edalnice.cz (official portal)
  • Czech Ministry of Transport: mdcr.cz
  • Consumer protection (ČOI): coi.cz
  • Czech Road Directorate (ŘSD): rsd.cz

Complaints and Appeals Process

If you have received a fine for driving without a valid vignette and wish to appeal:

  1. Gather your purchase confirmation (order number, date, licence plate)
  2. Submit a formal objection to the issuing authority within 15 days
  3. Include all supporting documentation
  4. If the objection is rejected, you may appeal to the relevant regional authority
  5. For further escalation, contact the Czech Ombudsman (Veřejný ochránce práv)
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